Summary
Overview
A leading private sector bank in India faced challenges in processing a high volume of B2B and B2C transactions daily while ensuring GST compliance and digital signatures for invoices. Manual processes led to a lengthy turnaround time of 2-3 days for invoice generation and
delivery to customers.
Business Challenges
B2B challenge
The client processes 70-75k B2B transactions on a daily basis. According to the GST regulation, the invoice submitted to the customer must be GST compliant and digitally signed. Although the client’s system could gather transactions daily, creating invoices and sending them to customers was time-consuming.
B2C challenge
The client handles 4-5 crore B2C transactions daily, in which the client had to execute invoice requests raised by clients via call center, internet banking, mobile banking, and branch/center arrangements.
